Landscaping Company (Large Corporate – 150 Staff)
Rock IT were asked to integrate a very large UK wide landscaping business acquired by a client into their existing I.T. Setup. The new company with a turnover in excess of £30m had 13 fileservers in a ‘Server Farm’ which was re-located to their London HQ following the building of a new ‘Comms Room’. We took over support of their 150 strong work-force providing fully outsourced IT support services to all of their branch offices, remote workers and Head Office in Newbury from the parent company’s HQ in London. The branch offices are UK wide from Liverpool to Dover and Ipswich to Wales.
“Rock IT were invaluable and integral key to the integration and growth of this part of our business into our group of companies. Their team could be relied upon at all times to give us the support we needed” – AB – Group Operations Director
Design Company (Large Company – 42 Staff)
Rock IT provide support to this celebrity led Creative Design Business. Based in Central London this niche company provide a professional creative advice and design service to their High-Street retail clients.
“Rock give us the reliability in our IT Systems that allows us to just get on with our work with the minimum of downtime. Being as dependent on technology as we are for our quoting, artwork, deliveries and accounting functions we rely on Rock’s expertise and response-times to keep us working. They never let us down” – MN – CFO
Chartered Accountants (Medium Size Company – 22 Staff)
This is a busy firm of Chartered Accountants running standard applications software across their 22 workstations and using IRIS Accounting software as their core application. Data security, uptime and end-user support are the main functions we provide for this firm. They are a very busy practice providing audits, tax work and outsourced Financial Director services to a large client-base. In-house server and end-user support are our main functions and in conjunction with one of the senior partners we look after all their systems.
“Rock IT is our outsourced IT Support resource and we rely whole-heartedly on their brilliant support engineers. They are prompt, courteous and very technical whenever we need their help.” - AK – Partner
Estate Agent (Small Company – 5 Staff)
Rock IT provide the full gamut of outsourced IT support services to this estate agency. From cabling to fileserver support, working alongside their estate agency software providers we ensure their links to the internet are the fastest they can be and are always on-hand for user queries.
“As a Central London estate agency we run both a property sales and lettings side to the business. Everything in modern estate agency is technology led as property information is delivered to prospective buyers and tenants electronically. Speed and efficency are vital to our success. We have used Rock IT and trust their people implicitly with our business’ IT requirements” – BC – M.D.
Construction Company (Medium Company – 28 Staff)
We provide 2nd and 3rd line support to a member of staff tasked with being responsible for the IT systems within the business. We have supplied and implemented new fileservers and a complete upgrade of all their workstations to standardise all their systems. We have also trained their staff in a classroom style on basic application software to improve their users knowledge and confidence.
“Never before has a training course been as well received as the one given last Saturday. The lessons were structured so well. We had regular breaks to help keep attention span at its peak. He had great patience with us all particularly on Excel beginners. The course achieved so much for all delegates. This most positive feedback from my staff is even the more surprising and satisfying as to a man they gave up their Saturday to do it without pay” – MS – Area Manager
Beauty Products Company (Small Company – 4 Staff)
This is a thriving beauty products firm in London. They are a national distributor of a brand of beauty products as well as supplying their own products to a network of retailers all over the UK. Having such a large geographical range of customers means electronic communication is the main tool in contacting the clients. Email is critical as well as systems to run their logistics, stock and invoicing systems.
“We have used Rock for many years and rely on their helpdesk and engineering staff to keep us going when as typically we are busy the computers decide to let us down. Rock swing into action at these times and get us up and running again very quickly. Our reputation is in their hands and they never let us down.” – TC – Managing Director
Insurance Brokerage House (Medium Company – 19 Staff)
Nationwide Commercial Insurance Brokers providing all types of insurance services and claims handling to businesses and organisations. We have complete responsibility for their I.T. Services running their servers, workstations, backup and network. We handle all their end-user support and mobile requirements including laptops and PDA’s.
“Rock IT has really impressed us with the focussed and efficient way they work. They always meet our IT expectations with their style of approach and their knowledge and expertise. Couple this with their sense of urgency to problem solving has ensured that we have always have a stable IT platform and this has been pivotal to our own success. Working with Rock has been a positive experience from day one, with a level of customer service that continually exceeds our expectations. Their excellent response times combined with a team that are knowledgeable, professional and able to communicate clearly means I would not hesitate to recommend them” – LC – Director