Remote support is an extension to the standard telephone support contract and allows an engineer to remotely “take over” your system and see precisely what the problem is without you having to describe it or fax over screen shots and error messages. In addition, when used to link to a remote server, we can monitor many aspects of the server’s performance, event logs and user setups. It also enables us to transfer files in either direction so if your problem needs us to look at files on your system or you need updated files to fix a problem then we can send them to or from your system and install them ourselves in minutes rather than sending CDs or disks in the post with instructions that you would need to follow.

The software license to enable remote support is purchased once only at the start of the support contract and covers any number of users at a single site. If you have additional sites then you need one licensed copy per site.

Other Support Services - Telephone Support | Onsite Support